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Cancellation & Refunds

Last updated: 2026-10-21 · Türkçe özet sayfanın altındadır

1. Who this applies to

BookVoya is business software sold to tattoo artists and studios acting in the course of their trade. That means our customers are generally not "consumers" under Turkish Law No. 6502 on Consumer Protection, and the statutory distance-selling withdrawal right does not automatically apply.

We think that is a poor reason to give you fewer rights, so we grant the refund and cancellation rights below voluntarily, by contract. If you are in fact a consumer, your statutory rights apply in full and nothing here reduces them.

2. Cancel whenever you want

• There is no minimum term, no lock-in, and no cancellation fee.
• You can cancel from your dashboard settings, or by emailing support@bookvoya.com. Cancelling must never be harder than subscribing.
• Cancellation takes effect at the end of the period you have already paid for. You keep full access until then.
• Your data stays available while the account exists. Cancelling a plan does not delete your account — for that, see Data Deletion.

3. 14-day money back on your first paid period

If you are unhappy within 14 days of your first payment, email support@bookvoya.com and we refund it in full. You do not have to give a reason. This applies once per account, to the first period only.

After that first 14-day window, payments for a period that has already started are not refunded, because the service was available to you throughout it. You can still cancel at any time to stop the next renewal.

4. Renewals

• Subscriptions renew automatically for the same period unless you cancel first.
• We email you a reminder at least 3 days before each renewal, stating the amount and the date.
• You can cancel any time before the renewal date and you will not be charged.
• If a renewal payment fails, we retry and email you. Access is suspended, not deleted, and your data is kept for at least 30 days so you can recover the account.

5. Price changes

We may change prices — but only with at least 30 days' notice by email, and only from your next renewal. If you do not accept a new price, cancel before it takes effect and you will never be charged at the new rate.

6. Credits

Alongside credit limits, the monthly AI budget is 20% of your USD subscription fee (Solo $9.80, Growth $19.80, Studio $39.80 shared across members), renews at 00:00 UTC on the first day of each calendar month without rollover, and never triggers automatic additional charges.

Plans include a monthly allowance of credits, which is what the AI features consume. Credits reset each period and unused credits do not roll over. Credits already spent are not refundable, and a refund under section 3 is not reduced because credits were used — if we refund, we refund the amount you paid.

If a feature fails through our fault and consumes credits, tell us and we will restore them.

7. If we get it wrong

If the service is materially unavailable for an extended period through our fault, contact us and we will extend your period or refund it on a pro-rata basis. If we discontinue the service or a plan you depend on, we give notice and refund the unused remainder of any period you have paid for.

8. How to ask

Email support@bookvoya.com from your account's email address with your account name and what you want, or reply to the receipt email from Paddle, or contact Paddle at paddle.net. We reply within 2 business days. Approved refunds are issued by Paddle to the original payment method, normally within 14 days; how quickly it appears then depends on your bank.

Paddle issues the invoice or receipt for every payment. Our full legal and contact details are on the Contact & Support page.

Türkçe özet

Ödemeleri Paddle yürütür. Sipariş süreci çevrimiçi satıcımız Paddle.com tarafından yürütülür; Paddle tüm siparişlerde satıcıdır (Merchant of Record): ödemeyi alır, faturayı/makbuzu düzenler, iade ve geri ödemeleri bu sayfadaki kurallara göre yapar.

BookVoya, dövme sanatçılarına ve stüdyolara satılan bir işletme yazılımıdır; müşterilerimiz kural olarak 6502 sayılı Kanun anlamında "tüketici" sayılmaz ve mesafeli satışa ilişkin yasal cayma hakkı kendiliğinden uygulanmaz. Buna rağmen aşağıdaki hakları sözleşmeyle, gönüllü olarak tanıyoruz. Tüketici sıfatını taşıyorsan yasal hakların tam olarak saklıdır.

• İptal: Asgari süre, kilitlenme ve iptal ücreti yok. Panelden veya e-postayla iptal edebilirsin; iptal, ödediğin dönemin sonunda geçerli olur.
• 14 gün koşulsuz iade: İlk ödemenden itibaren 14 gün içinde memnun kalmazsan, gerekçe belirtmeden tam iade. Hesap başına bir kez, yalnızca ilk dönem için.
• Yenileme: Otomatik yenilenir; her yenilemeden en az 3 gün önce tutar ve tarih e-postayla bildirilir. O tarihten önce iptal edersen ücret alınmaz.
• Fiyat değişiklikleri: En az 30 gün önceden e-postayla bildirilir ve yalnızca bir sonraki yenilemede geçerli olur.
• Krediler: Her dönem sıfırlanır, devretmez. Harcanan kredi iade edilmez; bizim hatamızdan ötürü harcanmışsa iade ederiz.
• Talep: Hesabındaki e-posta adresinden support@bookvoya.com adresine yaz. 2 iş günü içinde dönüş yapılır; onaylanan iadeler normalde 14 gün içinde ödemeyi yaptığın yönteme geri gönderilir.

Her ödeme için fatura/makbuzu Paddle düzenler. Yasal kimlik ve iletişim bilgilerimiz İletişim & Destek sayfasındadır.